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The Horror of WorkZilla (Or, How To Handle A Nightmare Employee)
Although self-employed for
many years, I have been a
regular visitor to workplaces
small and large as a Business
Consultant, Staff Trainer
or Special Event Speaker.
When the purpose for my visit
has to do with business consultation,
it doesn't take long for me
to locate the biggest potential
problem in any office. It's
WorkZilla!
WorkZilla is a nightmare employee
who instills a quiet fear
in the workplace that causes
productive employees to quit,
stay home or just give up
when it comes to deadlines
or productivity. This monster
is smart and knows how to
exploit the system. Even if
supervisors know about the
problem, they are unlikely
to report WorkZilla for fear
of retribution. By the time
upper management becomes aware
of a WorkZilla in their midst,
most of the damage is already
done. This creature knows
how to consolidate its power
and create carefully planned
barriers to prevent its dismissal.
WorkZilla isn't just smart;
it's charming and often has
many allies. Carefully winding
its tentacles around the most
emotionally or professionally
vulnerable people within its
sphere of influence, WorkZilla
carefully builds a small group
of dedicated supporters. This
group is always ready, willing
and able to counter any negative
comments or complaints that
might reach the ears of upper
management. They become its
first line of defense against
administrative action.
Supervisors often find themselves
between a rock and a hard
place when it comes to WorkZilla.
This nightmare employee creates
a personality cult of peer
support and hides behind any
essential technical or other
essential skills they may
possess. Most nightmare employees
manage to blackmail their
supervisors by constantly
reminding them how essential
they are to any project. It's
not unusual for WorkZilla
to have more power and influence
in the workplace then their
immediate Supervisors.
Despite any technical or other
indispensable skills a WorkZilla
may possess, no workplace
can function smoothly with
one in their midst. There
is always an ultimate price
to be paid for allowing this
creature to inhabit and flourish
in any place of business.
Besides creating an unpleasant
and outright combative atmosphere,
WorkZilla tends to reproduce.
Once other employees see how
this creature gets over on
management, they learn by
example and become workplace
monsters in their own right.
WorkZilla is not the kind
of creature that will respond
to subtle hints. Trying to
control it by sending employee
behavior expectation and productivity
memos to the entire office
will meet with immediate failure.
Such an action would merely
create another tool that WorkZilla
can use to consolidate its
power and lower workplace
morale. Any nightmare employee
has to be directly confronted.
Because WorkZilla has nothing
but contempt for management,
this confrontation has to
be carefully planned and flawlessly
executed.
Any confrontation must be
based on facts, not here say.
Simply rattling off a number
of complaints from its peers
will not be sufficient to
take down WorkZilla. It would
simply enlist an equal number
of followers to discredit
the whistle blowers. Complaints
must be based on inappropriate
behavior or actions that have
been documented by upper management
as they occur. This means
that a period of observation
and work evaluation will be
needed before any confrontation
is scheduled.
Immediate supervisors and
upper management should conduct
the confrontation and WorkZilla
should be notified well in
advance. Notification must
be in writing and include
a receipt signed by the nightmare
employee and witnessed by
at least one supervisor and
a member of upper management.
The purpose of the sit down
must be clearly spelled out.
That purpose is be to present
specific allegations of violations
of company rules, policies
or workplace etiquette. WorkZilla
should be given the opportunity
to chose an alternative meeting
date or time within reason.
The nightmare employee must
be given an opportunity to
respond to the allegations
verbally or in writing shortly
after the actual confrontation.
Once the confrontation is
planned and WorkZilla is notified,
the entire matter should be
kept strictly confidential.
WorkZilla should be informed
that he or she is not to discuss
the meeting or purpose of
the meeting before or afterward
with other employees. The
only contact regarding the
matter available to it should
be a member of upper management.
There must be a clear and
immediate sanction available
if WorkZilla discusses the
matter with others in the
workplace or refuses to attend
the meeting.
The idea is to begin to socially
isolate WorkZilla from other
employees and make him or
her aware that their reign
of terror is coming to an
end. Because most of these
creatures have egos bigger
then their ability to control
a workplace, the average WorkZilla
will probably throw in the
towel and resign. However,
you must remember that WorkZilla
is also a kind of jailhouse
lawyer that loves to exploit
the system. You must be prepared
to follow through with the
meeting in case he or she
doesn't leave.
Before you hold court against
WorkZilla, make sure that
everyone on your side of the
table is on board with the
agenda. That agenda isn't
to create a lynch mob designed
to take down WorkZilla. It's
an organized effect on the
part of management to restore
order and increase productivity
within the workplace environment
that had been disrupted by
an employee's inappropriate
actions. The idea is to bring
WorkZilla into the mainstream
of accepted employee behavior.
While it's doubtful that will
happen, the last thing you
need is for WorkZilla to perceive
the meeting as a corporate
witch hunt with him or her
caught holding the broomstick.
Once WorkZilla is isolated
from his or her support system
of dedicated followers, the
idea is to give this creature
enough rope to hang itself.
Removing its ability to manipulate
the workplace and those in
it is like taking drugs away
from a drug addict. It's unlikely
that WorkZilla will be able
to cope with losing the power
he or she has worked so hard
to consolidate. Instead, they'll
probably try and negotiate
one final victory in the form
of a lump sum payment designed
to bribe them to resign. Paying
WorkZilla to leave would be
a mistake and send the wrong
message to other potential
workplace monsters waiting
in the wings. It would be
better to hold its feet to
the corporate rulebook fire.
WorkZilla is not a problem
exclusive to workplace management.
It will attack other employees
for any reason or none at
all. If you find yourself
facing WorkZilla on a daily
basis, it's important to keep
a logbook. You should carefully
document any unnecessary sarcasm,
insults or outright slander
directed toward you (not others).
Incidents of project sabotage
or purposeful work disruption
are likely to be of particular
interest to upper management.
If you do decide to blow the
whistle, be discreet. While
it may seem wise to engage
other employees in a discussion
of WorkZilla and even ask
them to join you when reporting
this creature, that's exactly
what you should not do. WorkZilla
exists because it understands
the system better then you
do. Enlisting the help of
other employees will merely
cause it to bring on those
who are part of its personality
cult. In the end, you'll look
like the villain instead of
the victim.
WorkZilla's worst enemy is
upper management. They are
unlikely to be as intimidated
as immediate supervisors.
For them, it's all about productivity.
If you can prove that good
people are leaving, missing
work or slowing down because
of WorkZilla, its days will
be numbered. When reporting
incidents, carefully follow
company rules and do not expect
an immediate response. If
you have been the victim of
any sort of direct harassment
or threat of physical violence
by WorkZilla, report the matter
to your company security office.
If you honestly feel that
you're in immediate physical
danger because of a verbal
or written threat, contact
your immediate supervisor
and ask them to notify the
Police. The key is to work
within the system as an ally,
not an annoyance.
While it may seem that I have
been unduly crass when it
comes to describing this kind
of nightmare employee, everyone
who has ever worked for any
amount of time has probably
met or even been the victim
of a WorkZilla. That's because
this creature is a control
freak who randomly attacks
its fellow workers as handily
as it goes after management.
I cannot tell you how many
emails I have received over
the years from people who
lived in outright fear of
going to work because of some
horrible dark cloud personality
who ruled the roost and took
on all comers. WorkZilla is
a non-discriminatory monster
bent on making the lives of
others as miserable as its
own.
About the author:
Author: Bill Knell Author's
Email: billknell@cox.net Author's
Website: http://www.billknell.com
Word count : 1467 Terms To
Use Article: Permission is
granted to use this article
for free online or in print.
Please add a link to or print
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